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Cookie and Privacy Policy

This privacy policy sets out how IronmongeryWorld (UK) Ltd uses and protects any information that you give IronmongeryWorld (UK) Ltd when you use this website. IronmongeryWorld (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. IronmongeryWorld (UK) Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How we collect your data

We collect data in a number of ways, including in warehouse, via the website, by phone, post or social media:

  • Ordering and buying goods in warehouse or from our website
  • Registering for an online account
  • Signing up to receive marketing emails
  • Competition and prize draw entry
  • Customer feedback satisfaction survey and product reviews
  • When you contact us such as via customer services or social media
  • In store Wi-Fi
  • Taking part in a live chat and other online forum
  • CCTV
  • Applying for a role as an Ironmongery World (UK) Ltd. Team Member
  • Recruitment systems and agencies
  • Development of promotional material

What we collect

The type of information that we collect will depend on the purpose that you contact us. These are most likely to include::

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Residential address and delivery address
  • Mobile and home phone number
  • Purchase and order history
  • Age and date of birth
  • Images and recordings such as CCTV, adverts, promotional material, events etc.
  • Interests, hobbies and likes from social media such as Facebook, Twitter
  • Lifestyle and social circumstances
  • Feedback and survey responses
  • Correspondence – when you contact us either in writing or over the phone
  • Payment information
  • Information relating to offenders, suspected offenders and criminal proceedings
  • MAC address (Media Access Control address) – which you provide if you access us in warehouse, Wi-Fi Details of your visits to our website including, but not limited to: traffic data, location data, web logs and other communication data and the resources that you access
  • Information on the pages that you have visited on our website, demographics and interests (please see our cookies policy for more information).
  • For those applying for role as an Ironmongery World (UK) Ltd. Team Member; education and qualifications, previous employment history, health information, information relating to criminal offences, health information, gender previous employment, referee contact details.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Who we collect data from

  • Team members, contractors, temporary and casual workers
  • Customers
  • Suppliers
  • Individuals who send enquiries/information to us
  • Visitors to our premises
  • Images captured from our CCTV
  • Credit reference agencies
  • For those applying for a role as a Ironmongery World (UK) Ltd. team member
    • o Recruitment agencies
    • o Nominated referees
    • o Disclosure and Baring Service (previously called the Criminal Reference Bureau)
    • o Current or previous employers

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process and complete your order
  • To notify you about changes to our goods or services
  • To improve/personalise our service offerings to you
  • To respond to any comments enquiries or compliments and resolve any issues
  • To maintain and administer our records
  • To evaluate how our goods and services meet your needs, and to have a better understanding of how where we can make improvements through market research, customer and team member feedback
  • To send you offers we think might be of interest to you
  • To prevent, detect and investigate crime, such as fraud, theft, criminal damage etc
  • To make sure that your visit to our website provides you with the most suitable content (please refer to the cookies policy)
  • To assess your eligibility for work
  • To use what we know about you to understand you better and provide you with information that we think will be of interest to you
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Our legal basis for using your data

We only use your data when we have a legal basis for doing so. The legal basis for using your data will depend on what we need to do but includes:

Contract: for us to provide the goods and services we have agreed to provide to you

Legal obligation: for us to comply with the law, this includes examples such as HMRC, Health and Safety Executive

Vital Interests: for us to be able to protect someone’s life

Legitimate Interest: where necessary for our interests or the interest of a third party, but only after carefully considering any effect this may have on you, and in particular your rights and freedoms

Consent: where you have given us your clear consent to use your data for a specific purpose. You have the right to withdraw your consent at any point and more details can found on this by logging into your account/preference centre or contacting us.

Who we share your data with

We do not sell, rent, trade or otherwise disclose your data, except as described in this Policy. The way that Ironmongery World (UK) Ltd. is set up means that we may need to share your personal data so that the right business can provide the service you have requested.

We also work with trusted third party suppliers and agencies so they can process data on our behalf, but only where they meet our strict standards. We only share the minimal information that allows them to provide services to us or to facilitate providing services to you.

Learn more

The types of third parties include:

  • Couriers
  • Advertising, market research and customer feedback agencies
  • Law enforcement and Government agencies
  • Our trusted professional advisers, such as insurance providers, legal, debt recovery and investigators, accountancy and auditors
  • Debt collection and tracing agencies
  • Research agencies
  • If Ironmongery World (UK) Ltd. or substantially all of its assets are acquired by a third party
  • Email service provider


Where we store your data

We transfer data between our associated businesses and with our suppliers and service providers. Where these providers are based outside the European Economic Area we use appropriate safeguards as set out in the law you to protect your data.

How long we keep your data

We retain a record of your data so as to provide you with a high quality of service across our business. We will only retain your data in accordance with the law and we will only retain it for as long as is necessary. How long we will need to keep your personal data will depend on the purpose it was collected for and our basis in law for keeping it. There a number of reasons we may need to retain it.

Learn more

Reasons we might need to keep your data include:

  • Financial reporting – to report financial information to HMRC
  • Record of payments – for us to reconcile our records with your receipt to organise product returns
  • Insurance – to show our previous contact with customers in the case of a claim, such as defective product, a personal injury in our stores

Your data will be disposed of securely once it is no longer needed.


Your rights regarding your data

The General Data Protection Regulation gives you a number of rights in relation to your data. These are set out briefly below:

Right to be informed – this means you have a right to be informed about the way we collect and use your data.

Right of Access – also sometimes called a Subject Access Request – this means you have a right to request a copy of the data we hold about you.

Right of Rectification – this means that you can request we correct your personal data if it is inaccurate.

Right of Erasure – this means you can request that all the data that we hold about you is deleted.

Right to Restrict Processing – this means that you can request the processing of your data is blocked and your data is stored separately.

Right to Data Portability – this means that if you can request a secure transfer of your data to another business.

Right to Object – This means you have a right to object to direct marketing, including profiling.

Rights Related to Automated Decision Making and Profiling – This means that where a decision is being made about you using an automated process, you can request an explanation as to why that process is used and to request human intervention if you believe a human would come to a different conclusion

Right to withdraw consent – send us an email to [email protected]

Right to complain to the Regulator – Details on how you can do this are included further down the page.


Obtaining a copy of my data

If you wish to see the data we hold for you then please send your request to us.

We will act upon promptly upon receiving your request. In most circumstances, your data will be provided and free of charge.

Before providing any information, we will need to verify your identity and may request further information from you so we may progress your query as quickly as possible



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Some of the measures we take to protect your data:

  • Information technology protection for example through firewalls, encryption, separation of our systems
  • Limit who is able to get into our buildings and where people are allowed to go, for example by use of passes, card access and other technologies
  • We never ask for your password
    We never ask you to enter your password or your account details into an email or an email link. If you receive any requests of this nature please contact us at [email protected]

Sharing your thoughts online

When you use our website or trusted providers, you may be able to share information through social media networks such as Facebook and Twitter for example through ‘likes’ or reviews. When doing this your data may be visible to providers of social network services, their users as well as Ironmongery World (UK) Ltd. We recommend that you consider the privacy settings on your social media accounts so as you are clear how your information may be used and shared.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Google Analytics Cookies

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages / interactions with the website.

Important: Google Analytics does not collect any personal information about your website users. Read the Google Analytics privacy document for more details.

Google Analytics supports two JavaScript libraries (tags) for measuring website usage: analytics.js and ga.js. The following sections describe how each use cookies.

COOKIE nameCOOKIE Description
_ga Used to distinguish users.
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to IronmongeryWorld (UK) Ltd Warehouse 31B, Albion Mills, Albion Road, Greengates, BD10 9TQ West Yorkshire United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Making contact with us

If there is anything you cannot find the answer to in our Policy then we are more than happy to help you.

If you wish to make a request relating to any of the above rights please contact [email protected]

The contact details for the Data Protection Officer for Ironmongery World (UK) Ltd. are

Name: Subodh Sharma, Email address: [email protected]


Your right to complain to the Regulator

You have the right to make a complaint to the regulator if you believe that we are not using your data in accordance with the law.

The supervisory authority for the United Kingdom is The Information Commissioner’s Office (ICO).

  • By phone: 0303 123 1113
  • By letter:
    • The Information Commissioner’s Office
    • Wycliffe House
    • Water Lane
    • Wilmslow
    • Cheshire
    • SK9 5AF

By email: [email protected]The ICO website is On this site they also have an online form for queries and a live chat facility.

We would request that you make contact with us prior to the ICO, so we can make every effort to reassure you and answer any queries you may have.

Policy change

This Privacy Policy was updated on 25th of May 2018