All of our products are covered by a comprehensive 14 Day Returns Policy. If an item is faulty or defective, you can return it for an exchange or full refund within 14 Days and we will pay for the return postage. Buyers are responsible for return postage if an item is unwanted or you changed your mind - you can return the items unused and in the original packaging within 14 Days for exchange or a refund.

How do I return items?

If you are not happy with your order, Ironmongery World offer a free returns guarantee with the items you have purchased. We email you a return label and you can drop it off at any courier collection point or any Royal Mail Post Office. If you have already paid for the returns delivery, we will refund you the postage charges. Please make sure the items are in their original condition and packaging and we will replace them or issue you a full refund. In case items are not returned in their original re-saleable condition, your refund will be subject to a restocking charge of upto 15% of the original order value (excluding postage fees).

Refunds will be processed within 10-14 working days of receiving your parcel at our returns warehouse.

Please ensure items are packed securely and your return package contains a return slip which includes your order identifying information, the quantity of items you are returning and the 'Reason for Return'. e.g. No Longer Required (Refund) or Faulty/Defective (Exchange) etc.

What if my order is too big?

If your package it too big, all you have to do is call us and we will arrange the collection through any suitable courier (free for UK customers). Collections can be arranged between Monday - Friday 9am - 5pm.  Please note: missed courier collections are subject to re-booking courier collection charges (please inform us atleast one working day before your requested collection date & time when you can ensure an adult is available to return the parcel to the courier). 


Please see the full Returns Policy on the Terms & Conditions page for additional information.


What if I lost my returns label?

No worries, we can email a new one for you...easy.

For hassle FREE returns, please use the following email [email protected] or call us on 0330 1115551.

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